1. Who we are
Your Coverage Coach (“YCC,” “we,” “us,” or “our”) is a professional-development brand owned and operated by Corvale Ventures LLC, a Florida limited liability company. This Privacy Policy applies to your use of our websites, email communications, paid membership, community, and related services (collectively, the “Services”).
2. Information we collect
Information you provide
We may collect information you choose to provide, including:
- Name, email address, and other contact information.
- Account, profile, and community-participation information.
- Newsletter preferences and marketing choices.
- Messages, support requests, survey responses, and other communications.
- Purchase details such as plan type, transaction status, and billing history.
Payments are processed by third-party payment providers, including Stripe and Systeme.io. We do not receive or store your complete payment-card number.
Information collected automatically
When you use the Services, we and our service providers may automatically collect device and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, and interactions with the Services. We may use cookies and similar technologies for essential site functions, security, preferences, measurement, and performance.
3. How we use information
We may use personal information to:
- Provide, operate, maintain, and improve the Services.
- Create and administer accounts and membership access.
- Process purchases, renewals, cancellations, and refund requests.
- Deliver newsletters, onboarding, and requested communications.
- Respond to questions and provide customer support.
- Protect the security and integrity of the Services.
- Prevent fraud, misuse, and unauthorized activity.
- Comply with legal, tax, accounting, and regulatory obligations.
- Analyze aggregate usage and improve our content, products, and member experience.
4. How we disclose information
We may disclose personal information to:
- Service providers that support hosting, website operations, payments, email delivery, analytics, customer support, and community access.
- Professional advisers such as attorneys, accountants, auditors, and insurers when reasonably necessary.
- Government authorities or other parties when required by law or needed to protect rights, safety, property, or the integrity of the Services.
- A buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.
We do not sell or rent personal information for money. We do not disclose complete payment-card information because it is handled by our payment providers.
5. Email and marketing choices
You may unsubscribe from marketing emails by using the unsubscribe link in the message. We may still send non-promotional communications related to your account, purchases, security, support requests, or changes to the Services.
6. Cookies and browser controls
Most browsers allow you to manage cookies through their settings. Blocking certain cookies may prevent parts of the Services from functioning correctly. We do not currently respond to browser “Do Not Track” signals because no uniform industry standard applies.
7. Data retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. Retention periods vary according to the type of information and why it was collected.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your privacy choices
Depending on where you live, applicable law may give you rights to request access to, correction of, or deletion of certain personal information, or to obtain additional information about our data practices. To make a request, email info@yourcoveragecoach.com. We may need to verify your identity before completing a request.
10. Children’s privacy
The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address the matter.
11. Third-party services and links
The Services may link to or integrate with third-party websites and platforms, including Stripe and Systeme.io. Their privacy practices are governed by their own policies, and we encourage you to review them.
12. U.S. operations
Corvale Ventures LLC operates from the United States. If you use the Services from another country, your information may be processed in the United States and other locations where our service providers operate.
13. Changes to this policy
We may update this Privacy Policy periodically. We will post the revised version on this page and change the “last updated” date. Material changes may also be communicated through the Services or by email when appropriate.
14. Contact us
Questions or privacy requests may be sent to info@yourcoveragecoach.com.